With over 30 years in the hospitality and service industry, Jenni Haines is a globally recognized hospitality expert. From front line to executive management in restaurants, luxury hotels, boutique hotels, ski resorts, award winning chalets and now with her own hospitality company, she has seen, written, directed and starred in this movie! 

Jenni’s passion and expertise lie in her overall understanding of the entire hospitality endeavor.  She has a comprehensive mastery of how to create an environment of kindness, generosity, and friendliness which is essential to success.  In other words, Jenni has unlocked the secret to creating the perfect environment that welcomes everyone, exceeds expectations, delivers surprises and wows, leaving the lasting impression that makes guests smile as they reflect.  

By creating and developing this tone and atmosphere from the ground up, or by providing tools and techniques to enhance and reinvigorate companies already in business, Jenni with her signature style, immense experience and specialty programs will help you and your entire business begin to craft extraordinary experiences that bring guests back, again and again!


Chief Happiness Officer and
Master Experience Maker.

  • Award-winning innovator and leading authority.

  • Experienced and captivating public speaker and facilitator.

  • Key expertise in relationship development programs.

  • Business process re-engineering:  visualization, design, execution.

  • Contagious “team player” attitude and spirit.

Globally Recognized. Award Winning.

















Career Positions Span Every Job in Hospitality:

  • Director of Rooms

  • Director of Operations

  • Estate Manager

  • Events, Banquets & Convention Services

  • Food & Beverage Manager

  • Front Office Manager

  • General Manager

  • Group Coordinator/Meeting Planner

  • Process Management Trainer

  • Reservations/Revenue Manager

  • Restaurant Manager


Jenni’s last management post, Casa Nova Deer Valley, won World Ski Award’s Best Ski Chalet in the United States 3 years in a row.

Jenni Haines interviewed after receiving a World Ski Award

Highlights from the World Ski Awards 2014


  • Member, Park City Chamber and Visitor’s Bureau

  • The Ritz-Carlton’s Legendary Service

  • Marriott’s Foundations for Leadership

  • Marriott’s Manager of the Year

  • Disney University’s Professional Development Program

  • World Ski Award Winner – Best Ski Chalet in the United States 2012, 2013, 2014

  • IHLA (International Luxury Hospitality Association)

  • ATD (Association for Talent Development)

  • Certified FSPMS Trainer

  • Certified OPERA PMS Trainer

  • Certified Train the Trainer

  • Virtuoso

  • ICSA (International Customer Service Association)

  • TQM (Total Quality Management)


jh-julianne-111116“Jenni and her team really helped my staff learn how to diffuse minor conflicts in a positive way. Many training companies have boiler plate messaging for every employee & company, but J Haines Luxury took the time with my staff to listen to their concerns and help them customize their actions. They gave them multiple resources to use with difficult co-workers and helped to modify them to their own level of comfort. When my employees left the training they all said they had real, usable tools that they could implement immediately and felt comfortable engaging in…. and they had fun doing it!”

– Julianne Rosen-Carone, Visitor Services Manager, Park City Chamber/Convention & Visitors Bureau

jh-melissa-111116“If you are looking for the guru of hospitality and customer service to provide training for your organization – look no further than Jenni Haines. With decades of experience in the hospitality and public sector professions, Jenni combines her vast skills and knowledge with her keen wit, creativity and sincere appreciation for excellence to really engage the audience.  People have so much fun while elevating their skills to a whole new level, that she actually leaves them wanting more – a true win for the organization, the participants and, ultimately, the customers.”

– Melissa Caffey, Park City Municipal Corporation, Director of the Hope Alliance, HR Specialist

jh-tim-111116“Jenni excels at listening to and engaging every individual and group she works with.  Her smile, positive attitude and energy are contagious.  It all comes together with her impeccable attention to detail a true win for the organization, the participants and, ultimately, the customers.”

– Tim Walther, Founder and President, Grand Dynamics

“Jenni and her team brought a fun, engaging, and practical training to our Deer Valley Management Team. Her local knowledge and enthusiasm made it a training beyond comparison. Jenni worked her magic to entice even the most ardent nonparticipants to become actively involved, engaged and enthusiastic learners!Thank you Jenni!”

– Cassidy Schindler, HR Development & Systems Manager, Deer Valley Resort

jh-bruce-111116“Jenni came to us with years of experience, enthusiasm and the courage and wherewithal to take on and complete a project the size of the Teton Club, a 120,000 square foot fractional development.  Jenni’s skills and confidence were the foundation for our very successful start-up operations. Jenni presented a critical path outlining the steps needed to complete and open each department of a five-star facility.  From human resources, to front office, housekeeping and maintenance, Jenni spearheaded the hiring, procurement of supplies and the facilitation of training and our first annual orientation. Jenni is conscientious, thorough and positive.  What she does not know going in she will certainly learn as she goes.  I would consider using Jenni for upcoming projects.”

– Bruce MacIntire, President, Lux West Properties

jh-lance-111116“Jenni’s training has been instrumental in accelerating our goal of building a culture of extraordinary hospitality.   Jenni is prepared, professional and potent.  She has become a champion for our organization as we turn the ideas of amazing guest service into tangible practices.  Her joy and passion for serving people is contagious.   If you want a fun, game-changing training experience that will impact, motivate and inspire you and your organization, Jenni is your only choice.”

– Lance Humphreys, Founder Anthology Destinations

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