With over 30 years in the hospitality and service industry, Jenni Haines is a globally recognized hospitality expert. From front line to executive management in restaurants, luxury hotels, boutique hotels, ski resorts, award winning chalets and now with her own hospitality company, she has seen, written, directed and starred in this movie!
Jenni’s passion and expertise lie in her overall understanding of the entire hospitality endeavor. She has a comprehensive mastery of how to create an environment of kindness, generosity, and friendliness which is essential to success. In other words, Jenni has unlocked the secret to creating the perfect environment that welcomes everyone, exceeds expectations, delivers surprises and wows, leaving the lasting impression that makes guests smile as they reflect.
By creating and developing this tone and atmosphere from the ground up, or by providing tools and techniques to enhance and reinvigorate companies already in business, Jenni with her signature style, immense experience and specialty programs will help you and your entire business begin to craft extraordinary experiences that bring guests back, again and again!