Jenni Haines
Chief Happiness Officer & Master Experience Maker

Understanding and navigating the wonderfully mundane to the spectacularly outrageous tasks, acts and duties that make up the enigma, quagmire and most importantly essential phenomenon that is Customer Service. That is what we do. It is what I’ve done my whole working life.

We deliver breathtaking results by looking at the complete picture, the entire process: hiring; staffing and schedules; supplies; stocking and ordering; participant, organization, area and product knowledge; training and followup; team support and more.  From simple prevention techniques to spectacular recovery.

We had an incredible time! Thank you Jenni for an amazing week!

We had an amazing week. Jenni was fabulous. We thoroughly enjoyed our entire experience..

Best trip Ever! Jenni’s the best!

“Are you the Chief Happiness Officer I’ve heard so much about?”

Dear Jenni,
I have thought about you so many times over the past weeks. You greet all with that enormous smile and a great hug, and show that everything will be just PERFECT. WOW-do not know how you do it, but that is why you are a “Wonder.”
I have had the opportunity to be in many countries, and see how the best of the best cater to their clients. You are an exception, and deserve to be among the very best at what you do. I know that any home you manage is in the best hands possible, and that everyone that experiences the warm and caring environment is a result of your care and personal touch of grace.
My fond memories are only because of you, and the staff you have trained.

Jenni and her team of merry makers ensure that whatever the plan – it is effortless and fun for all who have the pleasure of spending time there. From ski valets who came to the house and expertly outfitted us with the right gear so we could simply step out the back door of the chalet, into our skis and zip down the perfectly groomed runs in Deer Valley …to the in-house gym/spa…massage, dry sauna, steam shower, hot tub…rest and repeat.

Jenni, I can’t believe how often we talk about how you are the best, and how we loved the attention to detail in every aspect of our trip. You are truly amazing!

Jenni, we appreciate everything you did – you made our wedding so special. Your attention to detail was wonderful. We could NOT have done it without you and we are forever grateful. It wasn’t just what you did – it is who you are! Thak you for putting together the absolutely most wonderful, beaufitul, loving day of our lives. We will never be able to thank you enough!

Jenni, thank you so much for a spectacular week! It all feels like a dream now that we are back in NYC. You’re a true gem and put on the greatest week of our lives!

Jenni – LOVED, LOVED, LOVED our time there! Thanks for all you do for your guests. I could get used to being taken care of this way! Thanks also for making our sudden change of plans a reality! I wasn’t sure how all would work out and it was absolutely seamless and painless. You truly are the Chief Happiness Officer!

Jenni was the topping on the cake and made the entire experience!

Jenni is wonderful and made sure that everything was taken care of smoothly from arrival to departure.

A big heartfelt thanks to Jenni for making our stay so awesome!

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