Understanding and navigating the wonderfully mundane to the spectacularly outrageous tasks, acts and duties that make up the enigma, quagmire and most importantly essential phenomenon that is Customer Service. That is what we do. It is what I’ve done my whole working life.
We deliver breathtaking results by looking at the complete picture, the entire process: hiring; staffing and schedules; supplies; stocking and ordering; participant, organization, area and product knowledge; training and followup; team support and more. From simple prevention techniques to spectacular recovery.